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Body optimal Shipping Policy

Effective Date: 07.11.2023
Last Updated: 16.05.2026

Thank you for shopping with Body Optimal. This Shipping Policy outlines how we process, ship, and deliver orders purchased through our website at www.bodyoptimal.co.za.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Processing times may vary during:

  • Public holidays

  • Promotional periods

  • Product launches

  • High order volumes

  • Unexpected operational delays

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Locations

We currently ship to:

  • Domestic addresses within South Africa

Shipping availability may change without notice.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package size and weight

  • Shipping method selected

  • Applicable taxes and duties

We may offer free shipping promotions from time to time, subject to specific terms and minimum purchase requirements.

4. Estimated Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed.

Domestic Shipping

  • Standard Shipping: [3–7 business days]

  • Express Shipping: [1–3 business days]

Delivery times may vary depending on:

  • Courier delays

  • Customs processing

  • Weather conditions

  • Remote delivery areas

  • Public holidays

  • Carrier disruptions

5. Tracking Information

Where tracking is available, customers will receive a tracking number via email once the order has shipped.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment confirmation.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery responsibility may pass to the carrier depending on applicable law.

We are not liable for:

  • Delayed deliveries caused by carriers

  • Lost packages marked as delivered

  • Theft after delivery

  • Delivery issues caused by incorrect customer information

If your package is lost or significantly delayed, please contact us and we will make reasonable efforts to assist with the carrier investigation.

8. Damaged Shipments

If your order arrives damaged:

  1. Contact us within [48–72 hours] of delivery;

  2. Provide photographs of:

    • The damaged item(s)

    • Packaging materials

    • Shipping label

We may require additional information to process claims or replacements.

9. Restricted Products

Certain products may be restricted in some regions or countries.

Customers are responsible for verifying whether products may legally be imported into their location before placing an order.

We are not responsible for orders confiscated, rejected, or delayed by customs or regulatory authorities.

10. Delivery Refusals

If a shipment is refused by the customer or cannot be delivered due to customer-related issues, the customer may be responsible for:

  • Return shipping fees

  • Customs charges

  • Restocking fees

  • Original shipping costs

Refund eligibility may depend on the condition of returned items.

11. Subscription Orders

Subscription orders are processed automatically according to the selected billing schedule.

Customers are responsible for ensuring shipping and billing information remains current.

Changes to subscription orders must be made before the next billing date.

12. Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Strikes

  • Pandemics

  • Government actions

  • Carrier disruptions

  • Supply chain interruptions

  • Cyber incidents

13. Contact Us

If you have questions regarding shipping or your order, contact us at:

Body Optimal
Website: www.bodyoptimal.co.za
Email: info@bodyoptimal.co.za
Phone: 0645302286
 

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